Our Quality Management System complies with ISO 9001. Through this System we implement our Quality Policy, ensure that our products are in line with contractual and regulatory requirements, and achieve measurable targets. This way, we make sure we meet the needs of all stakeholders.
Certified Management System
Through our Quality Management System, we ensure that the products and services we offer:
- Meet their contractual requirements.
- Comply with the legal and regulatory requirements in force.
- Achieve the quality goals that we set.
- Address the needs of the stakeholders.
At the same time, it helps us improve our internal procedures, systems and operations.
As of 2001, we have been certified to ISO 10002, the international standard on quality management, customer satisfaction and complaints handling.
Quality Policy
Our Quality Policy is part of our Quality Management System. It sets goals so we can improve the quality of the products and services we offer our clients. It also specifies the key quality principles we commit to.
This way, we enhance the satisfaction and trust of our shareholders, clients and people, while building a solid foundation for sustainable development initiatives.
Measurable and objective goals
Through the Eurobank Quality Policy, we set measurable and objective goals, so as to:
- Offer top-quality products and services to our clients.
- Sharpen our skills and encourage the growth of our employees.
- Develop our internal procedures, systems and operations, based on international best practices.
- Promote cooperation and dialogue with all stakeholders.
- Provide accurate and well-rounded information to our shareholders.
- Establish a corporate culture that focuses on client satisfaction.
We use specific indicators to monitor and record our progress in achieving our quality goals.
We assess and re-evaluate our quality goals through the review process of our Quality Management System. Where necessary, we propose corrective actions to continuously improve the quality of the products and services we offer.
Consistency through time
To meet the high goals set by the Eurobank Quality Policy, we work with consistency:
- Investing the necessary funds for effective quality management in all our departments. We use those funds wisely, so that every department operates smoothly and efficiently.
- Continuously training our people. We invest in training and information programmes focused on quality management issues. We teach our people to promote quality in every activity.
- Supporting the active participation of everyone involved in quality management: shareholders, investors, suppliers, clients and employees of Eurobank.
- Sharing our Quality Policy with all stakeholders.
The Quality Policy in action
We have already included more than 15 services offered by 3 Eurobank Group companies to our Quality Management System.
Eurobank Holdings
- Shareholder and investor data management.
- e-bidding services.
Eurobank
- Custodian services (sales and relations management, custodianship, investment fund administrative support, product development, strategic design and audit).
- Movement of capital, payment systems and SWIFT support.
- Private Banking services.
- Human resources (personnel selection and development, performance evaluation, training).
- Procurement.
- Archive support.
- Regulatory documents management and custody.
- System operation and user support management services (customer service, technical support).
- Complaints handling.
- Property and infrastructure services.
Eurobank Asset Management MFMC
- Management of mutual funds.
- Management of institutional and private portfolios.
- Provision of investment solutions through third-party mutual funds.
- Provision of investment advice.
