We apply all possible measures to safeguard your data when you carry out transactions through the Eurobank systems. We apply modern security protocols and use cutting-edge technology to protect any transactions you carry out online, over the phone or with your cards.
How we protect your transactions
Secure online transactions
Your electronic transaction data is transferred using a TLS protocol with a 256-bit key. We protect our databases with advanced Firewall and online authentication technology.
To securely identify you when you log in to our online services, but also when you carry out transactions, you need to use your credentials that only you know.
We also offer you additional ways to secure the transactions you carry out online through your computer or mobile.
Secure standing order charges
To better protect you against fraud, we send you a notification in case a direct debit mandate has been issued to have your account charged by an organisation or a company abroad, through SEPA Direct Debit.
This way, you can cancel a standing order you do not recognise or submit a request to get a direct debit refund.
Secure phone transactions
At EuroPhone Banking we follow a strict customer authentication policy to identify you. Your EuroPhone Banking PIN offers you yet another safeguard when you carry out monetary transactions and make changes to security settings.
We record all phone conversations and keep a log of your transactions. If anything comes up, we consult our records for confirmation.
Secure transactions with your cards
All Eurobank cards support Chip & PIN technology. This way at ATMs, you are identified with your card PIN that only you know.
Strong customer authentication minimises the risk of fraud during online transactions with your card, by applying the upgraded EMV 3DS security protocol.
Use Cards Control to manage your cards, such as change the withdrawal limit or freeze your card temporarily, from your mobile or computer.