Equitable access to e-Banking options
If you are deaf or hard of hearing, you can still sign up and use e-Banking without barriers. Being able to hear sounds is not a prerequisite.
Access this secure environment 24/7 to:
- Open and manage your accounts. Keep track of your account balance and activity. Download your e-Statements.
- Carry out your transactions, such as payments or fund transfers. Set up favourite transactions and link them to your contacts. Sign off business transactions.
- Monitor your spending, tax deductions and cashback rewards from the €pistrofi loyalty programme.
- Get products online or log in to get cards, loans or insurance you applied for over the phone at a branch.
- Make investment transactions in shares, bonds and mutual funds, and manage your portfolio.
- Set up notifications to keep track of activity in your accounts, cards, loans and other products.
- Set limits to your transactions and cards. Control which types of transactions you want to allow with each card.
- Update your details without coming to a branch. Download documents you might need for tax or other purposes.
Accessibility audits and remediation
We do our best to create e Banking content which complies with the Web Content Accessibility Guidelines (WCAG) 2.1, level ΑA. We want to empower you to:
- Navigate easily where you want using your screen reader, keyboard, voice navigation or other assistive technologies.
- Understand and fill in the necessary fields to carry out transactions, get products and services, and manage your finances.
- Complete your tasks without running into barriers or having to rely on someone else.
Virtual assistant
You can enter your question in the e-Banking virtual assistant chat at any time. You’ll immediately get automated answers about:
- Your options on e-Banking.
- Products and services you may get, such as transaction packages.
- Digital wallets to pay using your mobile.
If you are not satisfied with the virtual assistant answers, you may ask to talk to a representative (working days, 09:00-17:00).
Video call in sign language
Our experienced v-Banking advisors have completed 3 to 4 courses in sign language at the School of Greek Sign Language of the Hellenic Federation of the Deaf.
Using this new skill, we are now able to provide step-by-step guidance through video call, same as if you were at a branch. For example, through your e-Banking you can:
- Get information before making a decision or proceeding with a process.
- Get Eurobank products and services under the guidance of our trained associates.
- Update your details without coming to a branch.
- Contact our qualified associates for matters that require expert knowledge.
You can complete online all the processes available through e-Banking, without coming to a branch.
Your personal advisor
Eurobank assigns you a personal advisor. Therefore, when you use v-Banking, you always communicate with the same person, who is already familiar with your needs and history.
Let us know if you are interested in using v-Banking
If you want to receive banking services in sign language through video call, sign up to v-Banking.
You will receive an instruction email so that you can set up your device and browser, and log into the service.
To do this, you must have e-Banking login credentials. No supporting documents are required.
Monitoring, transactions and management
As an individual, through the Eurobank Mobile App you can:
- Get your finances under control. On the dashboard you can view your total account balance with the amounts paid in and paid out over the last month.
- Carry out transactions. Find the transactions you want in a flash, such as money transfers, payments or loading and IRIS Payments. Initiate new transactions through your contacts.
- Manage your cards. You can directly activate, pay and change the settings of your cards.
- Discover products you are interested in and get them in a few simple steps.
- Update your details online, without coming to a branch.
Find out what you can do through the Eurobank Mobile App.
Get the Eurobank Mobile App on your mobile for free
Download the Eurobank Mobile App for free:
Get your Eurobank Mobile App login credentials online. You just need:
- An active Eurobank debit or credit card in your name
- A mobile phone number registered with Eurobank
Connection with a representative for people with disabilities
When you call EuroPhone Banking, you are greeted by the automated voice portal. To get priority service, you just need to say: I am a customer with disability.
Our people have been trained to speak slowly and clearly when communicating with people who are hard of hearing. During your call and to further enhance your customer experience, let us know what else we could do to make communication between us even easier for you.
On the other end of the line, whenever you need us
EuroPhone Banking is available 24/7 all year round.
- If you are an individual customer, call us on +302109555000.
- If you are a business customer, call us on +302109555222.
- If you are a Personal Banking customer, call us on +302109555111.
Transactions over the phone
The automated voice portal guides you to carry out several transactions. It asks you to say or fill in:
- The number of an active Eurobank card in your name
- 2 of the 4 digits of your EuroPhone Banking PIN
- The details of the transaction you want to carry out
Your EuroPhone Banking PIN
To get a EuroPhone Banking PIN, you need to have an active Eurobank card in your name and know its number. The process can be carried out:
- Over the phone – as long as you have registered your phone number and address with Eurobank and your details are up-to-date. You will receive your EuroPhone Banking PIN by post.
- At a Eurobank branch – as long as you can bring a witness. You choose your EuroPhone Banking PIN on the spot.
See all your options with EuroPhone Banking.
Make an appointment at any branch
Book an appointment online on our website. Choose a service, branch, date and time for your appointment. Note anything else we need to know to be able to serve you better.
Priority service
Our branches provide priority service to people with disabilities. This is confirmed by a sign at the entrance of most branches.
Even when the sign is not there, however, our people have been trained to provide you with priority service. Let us know as soon as you come into the branch. It is a good idea to carry a certificate confirming your disability.
You can carry out transactions at your Eurobank account holding branch. If you want to bank at another branch, you must first notify your account holding branch. When you go to the other branch, you must bring a witness who can confirm your identity.
Safeguarding your transactions in line with applicable procedures
Our branch activities include procedures designed to ensure your own safety and the validity of your transactions.
For example, you must directly request in writing any transaction you want to carry out at our branches. Before you sign, we make sure you have been informed in full about the terms.
You do not need a witness to:
- Withdraw cash
- Transfer cash
- Request e-Banking credentials
- Apply for a Eurobank debit, credit or prepaid card
Two branch employees make sure you have been informed in full about the terms of your transaction.
To begin your banking relationship with Eurobank, you need to bring a witness. The witness will read out to you our General Transaction Terms and the Payment Services Directive (PSD). You have to sign these documents so that you can start banking us.
Accessibility to our new generation branches
Our Future Branches include dedicated working areas away from the main hall. If you are hard of hearing, we can use these areas to work together in privacy and comfort.
An equitable banking experience
You can find our over 1,100 ΑΤΜs across Greece: at Eurobank branches and other commercial or tourist areas.
Enjoy an upgraded, equitable experience when carrying out cash withdrawals, payments, cash deposits and other transactions.
When your attention is required, an on-screen message or a visual signal informs you. For example, when you must retrieve your card, an on-screen message prompts you to do it and the card slot light blinks.
Contactless transactions with your card or mobile
Our ΑΤΜs also allow you to carry out contactless transactions using your card or mobile phone.
See what your options are with Eurobank ΑΤΜs.
Banking on your own
Being able to hear sounds is not a prerequisite to use the Automated Payment Systems. For every audio prompt, there is an equivalent visual prompt or on-screen message providing guidance for:
- Payments, including using a barcode scanner
- Deposits to a Eurobank account
- Payments of bills, cards and loans
See what your options are with Automated Payment Systems.
500+ Automated Payment Systems
Find a branch with an APS near you.
Accessibility studies
A large part of eurobank.gr has been designed based on the WCAG 2.1, level ΑΑ. For example:
- Main navigational pages
- Product and service pages
- Contact forms
- FAQs
Ongoing improvement
We’re constantly improving our content, so that you can:
- Get comprehensive information on Eurobank products and services, and new functionalities that make your day-to-day life simpler, as well as find out more about Eurobank.
- Understand the steps you need to follow to get products you need, such as debit or credit cards, loans, insurance or investment products.
- Contact us using the method that is most convenient for you.
Virtual assistant
On certain pages of eurobank.gr you can enter your question in the virtual assistant chat. You’ll immediately get automated answers about:
- How to start banking with us, download the Eurobank Mobile App and log into e-Banking.
- Products and services you may get, such as transaction packages.
- Digital wallets to pay using your mobile.
Adjusting your device settings
For better accessibility on eurobank.gr, you can also change the settings on your computer or mobile phone, e.g. amplify sounds, eliminate background noise and activate closed captions.
See how to adjust your accessibility settings according to your device or accessibility needs.
Take part in our surveys
If you are deaf or hard of hearing, your main language is the sign language or you communicate by reading lips, help us improve Eurobank’s online accessibility.
We invite you to take part in our surveys: Join the UX Accessibility for All team (available only in Greek).
Our studies and tests are carried out online or one-to-one in our specially designed facilities. You choose how you want to participate.
Share accessibility issues with us
Do you have any ideas on how we can provide better customer service to people with disabilities? Have you met with some difficulty or is something not working as you expected? Let us know.
Share your thoughts with us and help us deliver better services for the deaf or hard of hearing.