Emergency FAQs

Call EuroPhone Banking immediately to cancel the card:

• +302109555000

If you request a replacement card, you will receive it:

• By post, at the address you have specified or any other address you choose.
• At one of our branches.

If the ATM is located at one of our branches and it is during business hours, inform the branch.

Alternatively, call EuroPhone Banking immediately:

• +302109555000 

We cancel your card and issue a new one. You will receive your new credit card:

• By post, at the address you have specified or any other address you choose.
• At one of our branches.

If you have misplaced your card, use the Cards Control Service from your mobile phone or computer to freeze it temporarily, rather than cancel it immediately.

Freeze your card temporarily using your mobile phone

Start by activating the Cards Control service free of charge through Eurobank Mobile App:

Profile > Settings > Cards Settings > Cards Control

To freeze your card temporarily, choose:

1. Home > Accounts & Cards > On the card icon, choose Settings
2. Choose: Cards Control > Temporary card deactivation

Freeze your card temporarily using your computer

Log in to e-Banking and go to:

1. Profile > Settings > Card settings > Cards Control service > ENABLE the service
2. Active cards > Click on the card you wish to freeze temporarily
3. Choose Temporary freeze

This way, neither cash withdrawals from ATMs nor online or in-store shopping can be made while your card remains frozen.

Once you find your card, follow the same steps to unfreeze it.

If your card card has been lost or stolen, call EuroPhone Banking immediately so that we cancel it.

• +302109555000

What’s wrong?

I’ve forgotten / locked my e-Banking Password.

I’ve forgotten my e-Banking Username.

I’ve locked my business e-Banking login credentials.

I’ve forgotten / locked my 4-digit PIN for the Eurobank Mobile App.

I’ve forgotten my EuroPhone Banking PIN.

I’ve forgotten my card PIN. 

You can get a new Password online or at a branch.

Password online

To get a new Password online, you will need:

• The number and PIN of an active Eurobank credit or debit card issued in your name. You cannot use prepaid or Business cards.
• The mobile number you have registered with Eurobank.

Get new Password

Find out step-by-step how to get a new Password online:

1. Fill in your card number and 2 of the 4 digits of your card PIN.
   We will never ask you to reveal your entire card PIN when you get a new Password issued online or at any other time.
2. Choose your mobile number and ask for a One-Time Passcode (OTP).
   You receive a 6-digit OTP via SMS on your mobile. It is valid for 2 minutes.
3. Enter the 6-digit OTP in the ONE-TIME PASSCODE field.

Your Username appears on the next screen.

4. Enter the Password you want to use to log into e-Banking. Your new Password must consist of 6 to 12 characters with:

• At least 1 letter.
• At least 1 number.

You may use letters, numbers and the symbols “!”, “@”, “$”, “&”, “*”, “_” and “?”. You cannot use the same 3 characters in a row.

You must enter the Password twice for confirmation. 

Password at a branch

If you don’t have an active debit or credit card, you haven't registered your mobile number with Eurobank or you don't have a EuroPhone Banking PIN, come to one of our branches.

Bring all your supporting documents so we can update your details.

Our representative issues a new temporary Password on the spot.

For security reasons, the first time you log into e-Banking with the temporary Password, the system asks you to choose a new Password.

You can recover your Username online, at a branch or over the phone. For security reasons, you also have to choose a new Password.

Username online

To recover your Username online, you will need:

• The number and PIN of an active Eurobank debit or credit card issued in your name. You cannot use prepaid or Business cards.
• The mobile number you have registered with Eurobank.

Recover Username

Find out step-by-step how to recover your Username online:

1. Fill in your card number and 2 of the 4 digits of your card PIN.
   We will never ask you to reveal your entire card PIN when you reset your Username online or at any other time.
2. Choose your mobile number and ask for a One-Time Passcode (OTP).
   You receive a 6-digit OTP on your mobile via SMS. It is valid for 2 minutes.
3. Enter the 6-digit OTP in the ONE-TIME PASSCODE field.

Your Username appears on the next screen.

Username at a branch

If you don’t have an active debit or credit card, you haven’t registered your mobile number with Eurobank or you don't have a EuroPhone Banking PIN, come to one of our branches.

Bring all your supporting documents so we can update your details.

Our representative reminds you of your Username.

To activate your business login credentials, you must be the company’s legal representative, special representative or administrator.

Fill in the Reset e-Banking Password Form.

Send it to us any way that suits you:

• Bring it to one of our branches.
• Post it to

Eurobank SA
Digital Channels Customer Services
Panagouli and Siniosoglou Streets
14234 Nea Ionia, Greece

• Send it by email to eBankingCustomerService@eurobank.gr.

Set up a new 4-digit PIN for your Eurobank Mobile App through the app.

1. Open the Eurobank Mobile App and choose: I’ve forgotten my PIN.
2. Fill in your e-Banking Username and Password and accept the Terms of Use of the app.
3. Set up a new 4-digit PIN for the Eurobank Mobile App.

Ask to have a new EuroPhone Banking PIN issued. Call EuroPhone Banking 24/7 on:

• +302109555000

Our representative confirms your personal details to issue you with a new EuroPhone Banking PIN. You receive it by post.

Otherwise come to one of our branches, and bring your ID card and an active Eurobank card with you. The whole process is concluded on the spot.

You can view your card PIN at any time on your e-Banking or the Eurobank Mobile App.

In the Profile section:

• Choose: Settings > Card settings.
• Choose the card you are interested in and then choose: Show card details.
• In the PIN field choose: View.

Otherwise, on the Eurobank Mobile App dashboard:

• Choose the card you are interested in and then choose: Show card details.
• In the PIN field choose View.

To view you card PIN, complete your identification with biometrics or fill in your 4-digit login PIN.

You may also ask to have a new card PIN issued. Call EuroPhone Banking 24/7 on:

• +302109555000

To complete the process over the phone, you must have a EuroPhone Banking PIN and an active Eurobank card.

Our representative confirms your personal details to issue you with a new card PIN. You may pick it up at one of our branches or receive it by post at the address you give to our representative.

Otherwise come to one of our branches.

Call the Cardlink customer service line:

• +302106303000

Monday to Saturday 09:00 – 22:00

Fill out the details of the transaction carried out through your e-Banking or the Eurobank Mobile App in the disputed transaction form.

Bring the form to one of our branches or send it by email to info@eurobank.gr.

Fill out the details of the transaction carried out on your Eurobank debit, credit or prepaid card in the disputed transaction form.

Bring the form to one of our branches or send it by email to info@eurobank.gr.

Call EuroPhone Banking on:

• +302109555000

Call EuroPhone Banking immediately:

• +302109555000

In case of card renewal or cancellation/loss of your reissued card, and only if there is a standing order on your card, the standing order continues to run, in line with the rules of the Visa/Mastercard Organisations.

In case you wish to cancel a standing order, you will need to:

• Contact the merchant to cancel it, if the standing order was given through the merchant.
• Use e-Banking or the Eurobank Mobile App to cancel it, if the standing order was given through those channels.

In case you detect transactions you have not approved, contact one of our EuroPhone Banking representatives on +302109555000 to find out more about the dispute process of your transaction with the merchant.